How To Offer 5-Star Service At Your Salon
READY, SET, GO!
Every successful salon owner understands that top-notch service is critical to business profitability and longevity. In this new edition of the Ready, Set, Go! Beauty Book series, we show you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service—what customers want, deserve and expect—and how to win customer loyalty by delivering the ultimate customer experience.
This book is designed to educate you as the salon owner, manager, or employee on what 5-star service in your salon should be. It’s also intended to be a tool that every one of your employees can use to improve their customer service.
Patrick Parenty, President, L’Oreal Professional Products:
With the launch of Ready, Set, Go!, Jeff Grissler and Eric Ryant have created a new benchmark publication on how to open and run a successful salon. For the first time in our industry, we have a true “how to” guide that can help a motivated salon professional open a new salon; and for that matter, allow already operating salons to improve their business foundation. A must-read for all existing and future salon owners.”
Kris Sorbie, President, Kris Sorbie LLC and Redken Education Artistic Director:
A little known fact is that a portion of my career was spent as an interior designer of hairdressing salons with clients in England, Scotland and Ireland. In my experience Ready, Set, Go! has left no stone unturned in offering advice to potential salon owners. I thoroughly enjoyed reading this extremely well written book and thank Jeff Grissler and Eric Ryant for ensuring that we know what we are doing before we take the plunge into business.”
Howard Hafetz, CEO, Raylon Corporation:
As I am reading Ready, Set, Go!, my entire business life went flashing before me! What if…every salon owner had read this book before they opened their salon? What a better place the professional beauty industry would be. Albeit with less salon owners, but for sure, those salon owners would be much better equipped and would have a much higher probability for success. Jeff and Eric have created a primer for all salon professionals. One book, one read, everything you ever wanted to know, and plenty of things you may not want to know about running a successful salon. This book should be on the shelf of every salon in America and quite possibly be a ‘must-read’ for every stylist in the salon, as well!”
Chris Baran, GP, Fuel Education Systems:
If you have any intention of opening a salon – Ready, Set, Go! is a must read! Where in the world was Ready, Set, Go! when I needed it? Opening a salon prior to reading Ready, Set, Go! could cost you thousands of dollars! The Facebook quotes from salon owners around the world sharing stories is so real and valuable!”
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